Legal
Supplementary Product Policy
Last updated: March 5, 2026
This Supplementary Product Policy outlines the terms and conditions governing the sale of products on our website. By placing an order, you acknowledge that you have read, understood, and agreed to this policy in its entirety.
1. Product Availability
All products listed on our website are subject to availability. Stock status is indicated on each product page as one of the following:
- In Stock — Ready to ship within 1–3 business days. Preorder — Available for advance purchase; estimated ship date is displayed on the product page. Backorder — Temporarily out of stock but available to order; delivery timelines will be communicated via email.
2. Pricing & Promotions
All prices are listed in USD ($) unless otherwise stated. Applicable taxes are calculated and displayed at checkout based on your shipping address.
- Discount codes and promotional offers cannot be combined unless explicitly stated. Promotions are valid for the stated duration and may be modified or withdrawn at any time without prior notice. In the event of a pricing error, we reserve the right to cancel orders placed at the incorrect price. You will be notified and issued a full refund if this occurs.
3. Product Condition
All products sold through our store are brand new, sealed, and unused unless explicitly described otherwise on the product listing.
- Products are shipped in their original manufacturer packaging. Warranty status, where applicable, is detailed on the individual product page. Any refurbished or open-box items will be clearly marked with their condition grade.
4. Description Accuracy
We make every effort to ensure that product descriptions, images, and specifications are accurate and up to date. However, please note:
- Colours displayed on screen may vary slightly due to monitor settings and lighting conditions during photography. Sizes and measurements are approximate and may differ marginally from the actual product. Product details, ingredients, and formulations are regularly reviewed and updated to reflect any changes from the manufacturer.
5. Payment & Order Verification
We accept the following payment methods:
- Visa, Mastercard, American Express Klarna (Buy Now, Pay Later) PayPal Apple Pay & Google Pay
6. Warranty & Guarantees
Select products are covered by a manufacturer's warranty. Where applicable, warranty terms are detailed on the product page.
- To initiate a warranty claim, contact our support team with your order number and a description of the issue. Warranty claims are subject to inspection and may require photographic evidence or return of the product. Warranties do not cover damage caused by misuse, improper storage, or normal wear and tear. Our 60-Day Money Back Guarantee applies to eligible products — see individual product pages for details.
7. Customer Support
Our dedicated support team is here to help with any questions or concerns regarding your order or our products.
- Email: support@calebenzo.com Response Time: Within 24 hours on business days Business Hours: Monday – Friday, 9:00 AM – 6:00 PM EST Live Chat: Available during business hours via our website
8. Legal Compliance
All products sold on our website comply with applicable federal and state regulations, including but not limited to the FDA, FTC, and CPSC guidelines.
- We do not sell restricted, prohibited, or controlled substances. Dietary supplements are manufactured in GMP-certified, FDA-registered facilities. Product labels and marketing materials adhere to FTC advertising guidelines. Age-restricted products, where applicable, require buyer confirmation at checkout.
This policy is subject to change without prior notice. We encourage you to review this page periodically. For any questions or concerns, please contact us at support@calebenzo.com.
Business name: Ecom Echolon LLC
Owner Name: Callum Andrews
BRN: 806266119
Business Phone: (469) 892-8913
Email: Support@trynovexahealth.com
Address: 2208 Grizzly Run Lane, Euless, Texas, 76039